Privacy Policy

1. Definitions

In this Privacy Policy, the following terms have the meanings set out below:

• "judiking", "we", "us", or "our" refers to the operator of the judiking platform at judiking.win.
• "Platform" means the judiking website, mobile web interface, and all associated gaming and account services.
• "Personal Data" means any information that identifies or could reasonably be used to identify you as an individual, including your name, email address, date of birth, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Player", "you", or "your" refers to any individual who registers an account with judiking or accesses the Platform.

2. Data Controller

judiking is the data controller responsible for the personal data collected and processed through the judiking Platform. As data controller, judiking determines the purposes for which and the means by which your personal data is processed. If you have any questions about how judiking handles your personal data, you may contact our support team via the Platform's live chat facility or by email at the address displayed on the judiking website.

3. Personal Data We Collect

judiking collects the following categories of personal data in connection with the operation of the Platform and the provision of gaming services to Malaysian players:

3.1 Identity and Contact Data

• Full legal name as appearing on official identity documents (e.g., MyKad, passport)
• Date of birth
• Residential address
• Email address
• Mobile phone number
• Government-issued identification number (for age and identity verification purposes)

3.2 Financial Data

• Bank account or e-wallet details (e.g., Touch n Go eWallet, Boost, DuitNow) used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, and bet history
• Source of funds documentation where required for compliance purposes

3.3 Account and Gaming Data

• judiking username and account registration details
• Login timestamps, session duration records, and account activity logs
• Game play history, wagering records, and bonus redemption activity
• Responsible gaming preferences including deposit limits and self-exclusion elections

3.4 Technical and Device Data

• IP address and geolocation data
• Device identifiers, browser type and version, operating system
• Referring URL and page navigation data within the Platform
• Cookie identifiers and similar tracking technology data

3.5 Communications Data

• Records of communications between you and judiking's customer support team, including live chat transcripts and email correspondence
• Survey responses and feedback submissions

4. How We Collect Your Data

judiking collects personal data through the following channels:

• Direct provision — data you supply when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies — data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar technologies.
• Third-party sources — data received from payment processors, identity verification service providers, fraud prevention databases, and responsible gaming monitoring systems, where applicable and permitted by law.

5. Purposes and Legal Bases for Processing

judiking processes your personal data for the following purposes, each supported by an identified legal basis:

• Account registration and management — necessary for the performance of the contract between you and judiking.
• Age and identity verification — necessary for compliance with legal obligations and international gaming authority licensing requirements, including the mandatory 21+ age restriction.
• Processing deposits and withdrawals — necessary for the performance of the contract and for compliance with anti-money laundering (AML) legal obligations.
• Fraud prevention and security — necessary for judiking's legitimate interests in protecting the integrity of the Platform and the interests of all players.
• Responsible gaming management — necessary for compliance with legal and licensing obligations, and for judiking's legitimate interest in promoting player welfare.
• Customer support — necessary for the performance of the contract and for judiking's legitimate interests in resolving player queries efficiently.
• Marketing communications — based on your consent, which you may withdraw at any time.
• Platform analytics and improvement — based on judiking's legitimate interests in improving the quality and performance of the Platform for all Malaysian players.

6. Sharing Your Personal Data

judiking does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment service providers — including Malaysian e-wallet operators, banks, and payment gateway providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers — third-party KYC (Know Your Customer) service providers engaged to verify player identity and age.
• Fraud prevention and AML services — specialist providers engaged to detect and prevent fraud, money laundering, and other financial crimes.
• IT service providers — cloud hosting and infrastructure providers engaged to operate and maintain the judiking Platform.
• Regulatory and law enforcement authorities — where required by applicable law, court order, or the directions of a competent gaming authority.
• Game content providers — to the extent necessary to facilitate the provision of specific games and to resolve game-related disputes.

All third-party service providers engaged by judiking are contractually required to process personal data only for the purposes for which it was shared and to maintain appropriate security measures.

7. Cookies and Tracking Technologies

judiking uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access the Platform. judiking uses the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function, including maintaining your login session and remembering security settings. These cannot be disabled.
• Performance and analytics cookies — used to understand how players interact with the judiking Platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymous.
• Functional cookies — used to remember your Platform preferences, such as language settings and game display options.
• Marketing cookies — used to serve relevant judiking promotions and limit the frequency of the same advertisement. These are only deployed with your consent.

You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies may prevent certain Platform features from functioning correctly.

8. Data Retention

judiking retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your judiking account and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account registration and identity verification records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction and gaming records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained for the duration of the consent plus two (2) years.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Security of Your Personal Data

judiking implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, role-based access controls limiting employee access to personal data on a need-to-know basis, regular security audits and penetration testing, and two-factor authentication (2FA) options for player accounts.

While judiking takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their judiking accounts and to enable 2FA to reduce the risk of unauthorised account access.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by judiking:

• Right of access — you may request a copy of the personal data judiking holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to judiking's legal retention obligations.
• Right to restrict processing — you may request that judiking restrict the processing of your personal data in certain circumstances.
• Right to object — you may object to judiking's processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request that judiking provide your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact judiking's support team via the live chat on the Platform or by emailing the address published on the judiking website. judiking will respond to all valid requests within thirty (30) calendar days.

11. Children and Minors

The judiking Platform is strictly for adults aged 21 years and above. judiking does not knowingly collect personal data from individuals under the age of 21. If judiking becomes aware that it has collected personal data from a minor, that data will be immediately deleted and the associated account closed. If you have reason to believe that a minor is using a judiking account, please contact our support team immediately.

12. Third-Party Links

The judiking Platform does not contain links to third-party websites for commercial purposes. To the extent that any references to external organisations (such as gaming authorities or responsible gaming bodies) are made in informational content on the Platform, judiking is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to the judiking Platform and services.

13. Changes to This Privacy Policy

judiking reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the structure of the Platform. Where changes are material, judiking will notify registered players by posting a prominent notice on the Platform or by sending an email to the registered email address on file. The updated Policy will take effect from the date indicated at the top of the Policy. Your continued use of the judiking Platform following the effective date of any update constitutes your acceptance of the revised Policy.

This Privacy Policy was last reviewed and updated in June 2026.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or judiking's handling of your personal data, please contact our support team via the 24/7 live chat facility on the judiking Platform. Our data-related queries are handled by our compliance team, who aim to respond to all data-related enquiries within five (5) business days.

You may also direct written enquiries to judiking via the email address published on the judiking website. Please note that the email address is provided as plain text and is not a clickable link — copy and paste it into your email client to contact us.